I had planned a post today on the Agassi Charity Tournament – with pictures – and got nowhere, for one thing I’m being FAP-ed again by my satellite connection (Fair Access Policy). I haven’t exceeded useage in the time restriction zone but I have 3 pcs and they all apparently need a Window’s update and 14 things at the same time, so my connection keeps going straight to hell.
I don’t have the pictures resized or uploaded to the server anyway and I’m irritated so I want to spew about it. It’s a beef with PokerStars and the people who have answered my feeble attempts at conveying a point are beyond my scope of communication…my recourse is to post the entire email thread here.
Please note that the same tech answered my first and last email and used the perfect word for the way I felt – but incorrect word for what they were trying to relate…it is in red. And yes, I really am irritated as hell over the whole thing. It’s just like the damn satellites to satellites into the WSOP on PokerStars, all the low limit ones are turbo – 5 minute blind levels – why don’t they just shake the dice and let the one person advance from each table? Kee-rist!
Start at the bottom and read up!!!
Hello Linda,
Thank you for your email.
Your feedback surrounding this feature is not only welcomed, but has also
been forwarded to our management team for review. You have not been the only
player to contact us with these concerns, so rest assured that they are
being taken very seriously.
The fact remains that this feature did run effectively. Again, we understand
your point of view and concerns, but it does not mean that the feature
itself is malfunctioning.
We would be happy to assist you with any connection issues you might have
with regard to our site. I can assure you that we have not had any server
connection issues that would have affected your play. If you would like our
technical staff to assist you, do not hesitate to let us know.
As a side note, we are looking into better ways of implementing them to our
events based on your resent opinions. Keep in mind that implementing a
change takes time, unfortunately changes of this nature can not be done over
night. We are working on improving the late registration to ensure a
friendlier game for our players in regard to the balancing of the
tables, and until then we ask for both your patience and understanding.
Thank you for your comments. If there is anything else we may help you
with, please let us know.
Regards,
Vielka
Shift Supervisor
PokerStars Support Team
—– Original Message —–
From: [email protected]
Sent: 2009/05/03 18:08:01
To: [email protected]
Subject: Re: PokerStars Support – Sunday¼ Million [$250k guaranteed]
> >I didn’t ask for a refund. I am simply unhappy with the whole of the
> >tournament issue and while I understand that it could happen to anyone
> >of 30K players, it is a disadvantage, if you play poker, you know it is.
> >
> >PokerStars seems to be too busy trying to bring more action to the
> >tables than providing satisfactory answers to issues they create.
> >Allowing an hour for late registration is retarded. Why not offer a
> >discounted buy-in to someone if they register in the last 1/4 of the
> >hour of buy-in, just to make sure that the tournament is maxed out and a
> >PITA for everyone that wants to play and has signed up ahead of time?
> >That way you can get more $1 revenue for your coffers and the people
> >that comprise your business can just shove over and let it roll over
> >their heads.
> >
> >I have recently returned to playing at Absolute Poker. I am never
> >disconnected there. I am never in a lag there, like I am at PokerStars
> >every Sunday, the Absolute Poker software is fast, and it’s not
> >irritating to try to play a game or tournament like it is at
> >PokerStars. Your system/software/servers aren’t doing their job
> >satisfactorily and I’m not the only one that is unhappy with the service.
> >
> >We can end this email thread here because I am beating my head into a
> >virtual felt wall that isn’t going to give an inch so I give up. I am
> >going to post this, in its entirety on my blog however.
> >
> >Have a great day. And if you play poker online, perhaps you should
> >check out some of the other sites, you might like the overall poker game
> >speed and game play much better.
> >
> >Linda R. Geenen
> >poker is a game of people played with cards
> >http://pokerworks.com
> >a mix of life and poker AKA a blog
> >http://table-tango.pokerworks.com
> >
> >
> >
> >PokerStars Support wrote:
>> >> Hello Linda,
>> >>
>> >> Your email has been escalated to me for further assistance.
>> >>
>> >> I would like to apologize for the issue surrounding Tournament #158090431
>> >> NoLimit Hold’em TournName: ‘Sunday ¼ Million’ and your participation in
>> >> it. Whilst, I share your concerns and understand your frustrations, I am
>> >> afraid that given the circumstances, we will not be issuing refunds for
>> >> this event.
>> >>
>> >> Firstly, please be aware that the Table-Balancing system is based on an
>> >> algorithm that systematically calculates what tables require additional
>> >> players, and what tables will be ‘broken’ to assist with a Tournament(s)
>> >> natural progression. We have reviewed this situation and can confirm that
>> >> this system worked properly and was not at fault for this issue. With that
>> >> said however, given the excessive demand on our server’s resources to
>> >> process a substantial amount of data/requests simultaneously from our
>> >> players, *may* have caused a delay in the processing of this algorithm and
>> >> thus the balancing of some tables in this event. Management has been made
>> >> aware of this situation and are looking at ways to better our services to
>> >> avoid these issues from occurring in the future.
>> >>
>> >> Although some players (including yourself) were unfortunately subject to
>> >> tables that had yet to be processed for table balancing, you were neither
>> >> at a disadvantage or advantage over any other player in this event. Each
>> >> player had an equal chance of this issue occurring at their table.
>> >>
>> >> While we understand that you might feel this situation was disfavorable,
>> >> all players had equal chances in this event and no one was prevented from
>> >> playing the game or subject of material loss due to inability to act.
>> >>
>> >> Let us know if there is anything else we can do for you.
>> >>
>> >> Regards,
>> >>
>> >> Bianca
>> >> PokerStars Support Team
>> >>
>> >>
>> >> —– Original Message —–
>> >> From: [email protected]
>> >> Sent: 2009/05/03 17:40:38
>> >> To: [email protected]
>> >> Subject: Re: PokerStars Support – Late Registration
>> >>
>> >>
>>> >>> which department is my email being forwarded to? The one that has a
>>> >>> list of unsatisfied customers? The one that I get lumped into a
>>> >>> category of ‘maybe we should consider this as a complaint’? Or?
>>> >>>
> >
>>> >>> I love being dumped into the heap and then swept through the cracks of
>>> >>> the floor. Who is my email going to?
>>> >>>
>>> >>> Linda R. Geenen
>>> >>> poker is a game of people played with cards
>>> >>> http://pokerworks.com
>>> >>> a mix of life and poker AKA a blog
>>> >>> http://table-tango.pokerworks.com
>>> >>>
>>> >>>
>>> >>>
>>> >>> PokerStars Support wrote:
>>> >>>
>>>> >>>> Hello Linda,
>>>> >>>>
>>>> >>>> Thank you for your email.
>>>> >>>>
>>>> >>>> We always strive to make PokerStars the best poker site on the web. In
>>>> >>>> order to achieve this goal, we welcome the suggestions and feedback
>>>> >>>>
>> >> from
>> >>
>>>> >>>> all of our valued players.
>>>> >>>>
>>>> >>>> That is why we have already forwarded your email to the department in
>>>> >>>> charge for consideration.
>>>> >>>>
>>>> >>>> We thank you for your support and cooperation towards making PokerStars
>>>> >>>>
>> >> the
>> >>
>>>> >>>> number one poker site available.
>>>> >>>>
>>>> >>>> Should you have further questions or concerns, please don’t hesitate to
>>>> >>>> contact us again.
>>>> >>>>
>>>> >>>> Regards,
>>>> >>>>
>>>> >>>> Carlos M
>>>> >>>> PokerStars Support Team
>>>> >>>>
>>>> >>>>
>>>> >>>> —– Original Message —–
>>>> >>>> From: [email protected]
>>>> >>>> Sent: 2009/05/03 17:00:57
>>>> >>>> To: [email protected]
>>>> >>>> Subject: Re: PokerStars Support – Late Registration
>>>> >>>>
>>>> >>>>
>>>> >>>>
>>>>> >>>>> Yes, you can forward this to someone in management. It is an extreme
>>>>> >>>>> disadvantage to play with no new players or chips coming into the
>>>>> >>>>>
>> >> game.
>> >>
>>>>> >>>>> I’d like more feed back on this than just a ‘we are looking in to
>>>>> >>>>>
>> >> it’.
>> >>
>>>>> >>>>> I spend a lot of time and money (even though it’s small buy-ins, it’s
>>>>> >>>>>
>> >> a
>> >>
>>>>> >>>>> lot of money to me) trying to fade the tournament structures and play
>>>>> >>>>>
>> >> in
>> >>
>>>>> >>>>> them. I find this to be very unsatisfactory and I want a better
>>>>> >>>>>
>> >> solution.
>> >>
>>>>> >>>>> Linda R. Geenen
>>>>> >>>>> poker is a game of people played with cards
>>>>> >>>>> http://pokerworks.com
>>>>> >>>>> a mix of life and poker AKA a blog
>>>>> >>>>> http://table-tango.pokerworks.com
>>>>> >>>>>
>>>>> >>>>>
>>>>> >>>>>
>>>>> >>>>> PokerStars Support wrote:
>>>>> >>>>>
>>>>> >>>>>
>>>>>> >>>>>> Hello Linda,
>>>>>> >>>>>>
>>>>>> >>>>>> Thank you for your email.
>>>>>> >>>>>>
>>>>>> >>>>>> Your feedback regarding our late registration is appreciated.
>>>>>> >>>>>>
>>>>>> >>>>>> Although this feature is running effectively, we are looking into
>>>>>> >>>>>>
>> >> better
>> >>
>>>>>> >>>>>> ways of implementing it to our events based on your resent opinions.
>>>>>> >>>>>>
>> >> Rest
>> >>
>>>>>> >>>>>> assured that we are working on improving this feature, to ensure a
>>>>>> >>>>>> friendlier game for our players in regard to the balancing of the
>>>>>> >>>>>>
>> >> tables
>> >>
>>>>>> >>>>>>
>>>>>> >>>>>>
>>>> >>>> for
>>>> >>>>
>>>> >>>>
>>>>>> >>>>>> these tournaments.
>>>>>> >>>>>>
>>>>>> >>>>>> If there is anything else we may help you with, please let us know.
>>>>>> >>>>>>
>>>>>> >>>>>> Regards,
>>>>>> >>>>>>
>>>>>> >>>>>> Vielka
>>>>>> >>>>>> PokerStars Support Team
>>>>>> >>>>>>
>>>>>> >>>>>>
>>>>>> >>>>>> —– Original Message —–
>>>>>> >>>>>> From: [email protected]
>>>>>> >>>>>> Sent: 2009/05/03 16:30:14
>>>>>> >>>>>> To: [email protected]
>>>>>> >>>>>> Subject: late registration – tournament 158909431 table 422
>>>>>> >>>>>>
>>>>>> >>>>>>
>>>>>> >>>>>>
>>>>>> >>>>>>
>>>>>>> >>>>>>> This sux. We have been running 5 and 6 handed since the tournament
>>>>>>> >>>>>>> began an hour ago. GET REAL! Either start closing up a few seats
>>>>>>> >>>>>>>
>> >> or
>> >>
>>>>>>> >>>>>>> cut the late registration down to a 20 minute thing.
>>>>>>> >>>>>>>
>>>>>>> >>>>>>> —
>>>>>>> >>>>>>> Linda R. Geenen
>>>>>>> >>>>>>> poker is a game of people played with cards
>>>>>>> >>>>>>> http://pokerworks.com
>>>>>>> >>>>>>> a mix of life and poker AKA a blog
>>>>>>> >>>>>>> http://table-tango.pokerworks.com
>>>>>>> >>>>>>>
>>>>>>> >>>>>>>